Refund policy
Returns & Refund Policy
90-Day Money-Back Guarantee
At RLAVIS, your satisfaction is our highest priority. Every RLAVIS Vortex™ order purchased directly from our official website is backed by a 90-Day Money-Back Guarantee, beginning on the date your order is delivered.
We encourage you to experience RLAVIS Vortex™ in your own daily routine. If it isn't the right fit for you, contact us within 90 days of delivery and we'll guide you through the refund process.
Eligibility for a Refund
To request a refund:
➜ Contact us within 90 days of the confirmed delivery date.
➜ Include your order number and the email address used to place your order.
➜ Your order must have been purchased directly from www.rlavis.com.
➜ The product must not have been intentionally damaged, modified, or used contrary to the provided instructions.
Please contact our Customer Support team before sending anything back. If a physical return is required, we will provide the correct return instructions and address.
In some cases, a physical return may not be required. Our support team will confirm this after reviewing your request.
Approved refunds will be issued to the original payment method. RLAVIS does not charge processing or restocking fees on approved refunds.
If a return is required for a satisfaction-based refund, the customer is responsible for return shipping. RLAVIS covers return shipping for verified damaged, defective, or incorrect items.
Damaged, Defective, or Incorrect Items
We stand behind the quality of every RLAVIS product.
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 7 days of delivery.
Include:
✓ Your order number
✓ A clear photo or short video showing the issue
✓ A brief description of the problem
Once verified, we will arrange a replacement at no additional cost. If a replacement is not available, we will issue a refund to your original payment method.
If you discover a product issue after the initial 7-day period, please contact us so our team can review the situation.
Refund Processing
Once your refund is approved, it will be issued to the original payment method used for your purchase.
Your bank or payment provider may require additional time to post the refund to your account. Processing times vary depending on the financial institution.
Any refund issued under this policy applies only to the eligible product covered by the approved request.
What Is Not Covered
Refunds or replacements are not available for:
➜ Requests submitted more than 90 days after the confirmed delivery date.
➜ Products intentionally damaged, altered, or modified.
➜ Damage caused by misuse, accidents, improper storage, or failure to follow the product instructions.
➜ Products that are not returned after our support team confirms that a return is required.
➜ Purchases made through unauthorized third-party sellers or websites.
➜ Packages confirmed as delivered by the shipping carrier that are subsequently lost or stolen.
Reasonable signs of use resulting from a genuine 90-day product trial will not automatically disqualify an otherwise eligible refund request.
How to Request a Refund or Replacement
To begin a refund or replacement request, email our Customer Support team with your order number and a brief explanation of how we can help.
Please do not send your product to any address without first contacting us. Returns sent without authorization may not reach the correct facility and could delay your refund.
Customer Support
Email: support@rlavis.com
Response Time: Within 24–48 business hours, Monday through Friday
Website: https://www.rlavis.com/