Refund policy
📄 RLAVIS™ – Returns & Refund Policy
🔁 6-Month Money-Back Guarantee
At RLAVIS™, your peace of mind matters. That's why your RLAVIS LUMEN™ Hair Reactivation Cap is backed by our 6-Month Money-Back Guarantee, starting from the date your package is delivered.
If you have used the device consistently as directed for 6 months and do not see a visible reduction in shedding or improvement in hair coverage, you may request a return or refund under the conditions below:
➜ The product must be returned in its original packaging and include the device and charging cable.
➜ The item must not be intentionally damaged, altered, or misused.
➜ Any promotional gifts included with your order must also be returned. If not returned, the retail value of the gift may be deducted from the refund amount.
➜ A $9.95 processing & handling fee applies to approved returns.
🛡️ Damaged or Defective Products
If your RLAVIS LUMEN™ arrives damaged, defective, or not functioning properly, we will replace it free of charge.
Please report any issues within 7 days of delivery and include:
✓ Your order number
✓ Clear photos or videos showing the issue
🚫 Refunds & Replacements Do Not Cover
➜ Damage caused by misuse, dropping, water exposure, or unauthorized modifications.
➜ Normal wear and tear over the course of the 6-month usage period.
➜ Minor cosmetic packaging damage that does not affect product functionality.
➜ Lost or stolen packages after tracking has been marked as "Delivered" by the carrier.
➜ Orders shipped to incorrect or incomplete addresses entered during checkout.
🚀 Start a Return or Replacement Request
To begin a return or replacement request, please contact our support team and include:
↳ Your order number
↳ A brief explanation of the request
↳ Photos or videos if reporting transit damage or defects
💬 Need Help?
📩 Email: support@rlavis.com
⏱ Response Time: 24–48 business hours (excluding weekends & holidays)
🌐 Website: rlavis.com