Shipping policy

Shipping Policy

Order Changes & Cancellations

➜ Please contact us within 2 hours of placing your order if you need to change or cancel it.
➜ After this window, your order may already have been sent to our fulfillment center. We will make every effort to accommodate your request, but changes or cancellations can no longer be guaranteed once processing has begun.
➜ If your order has already shipped, it cannot be canceled. Once it arrives, you may contact our support team to request a return under our 90-Day Money-Back Guarantee.
➜ If we are unable to ship your order within the stated processing timeframe, we will contact you with an updated estimate and provide the option to continue waiting or cancel the unshipped order for a refund.

Order Processing

➜ Orders are typically processed and dispatched within 24–48 business hours, Monday through Friday.
➜ Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.
➜ Once your order ships, you will receive a shipping confirmation email containing your tracking information.
➜ Processing time is separate from delivery time.

Shipping & Delivery

Every RLAVIS order is carefully prepared by our trusted fulfillment partners to provide reliable tracked delivery and a consistent customer experience.

Delivery estimates apply to orders shipped within the United States.

Estimated Delivery Time

Standard Tracked Shipping: 7–15 Business Days After Dispatch

Business days do not include weekends or U.S. federal holidays.

Occasionally, delivery may require an additional 1–2 business days due to circumstances outside our direct control, including:

✓ High carrier volume during peak seasons
✓ Customs or carrier processing delays
✓ Severe weather or transportation disruptions
✓ Delivery restrictions in certain locations

Tracking updates may occasionally take 24–72 hours to appear after your shipping confirmation email is sent.

Shipping Delays

If your order has not arrived within the estimated delivery window, please review your tracking information first.

If there has been no tracking movement for several business days or the estimated delivery window has passed, contact our Customer Support team with your order number.

We will review the tracking information and work with the shipping carrier or fulfillment partner to determine the next appropriate step.

Delivery Issues

If your tracking shows that your package has been delivered but you cannot locate it, please:

✓ Check your porch, mailbox, garage, side entrance, and other safe delivery locations.
✓ Ask family members, household members, or neighbors whether they accepted the package.
✓ Allow up to 24 hours, as some carriers mark packages as delivered shortly before the final drop-off.
✓ Contact the local shipping carrier and request delivery confirmation or GPS delivery details when available.

If the package still cannot be located, contact us with your order number and tracking information. Our support team will review the situation and assist with a carrier investigation where appropriate.

A package marked as delivered is not automatically eligible for a refund or replacement. Each case will be reviewed using the available carrier records and delivery confirmation.

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout.

If you notice an error, contact us within 2 hours of placing your order. We will make every effort to update the address before processing begins, but changes cannot be guaranteed.

Once an order has shipped, we cannot redirect it or guarantee delivery to a corrected address.

RLAVIS is not responsible for delivery failures caused by an incorrect or incomplete address entered during checkout. If the package is returned to our fulfillment facility, please contact us so we can discuss the available reshipment options.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us within 7 days of delivery.

Please include:

✓ Your order number
✓ A clear photo or short video showing the issue
✓ A brief description of the problem

Once the issue is verified, we will arrange a replacement at no additional cost. If a replacement is unavailable, we will issue a refund to the original payment method.

Customer Support

Email: support@rlavis.com
Response Time: Within 24–48 business hours, Monday through Friday
Website: https://www.rlavis.com/