Shipping policy
📦 RLAVIS™ – Shipping Policy
🛑 Order Changes & Cancellations
➜ Orders may be changed or canceled within 2 hours of being placed.
➜ After this 2-hour window, your order is automatically sent to our fulfillment team and can no longer be modified or canceled.
➜ If you missed the cancellation window, please wait for your package to arrive and contact our support team regarding a return request.
🔧 Order Processing
➜ All orders are processed and dispatched within 1–3 business days (Monday–Friday).
➜ Once your order has shipped, you will receive a confirmation email with tracking information.
➜ Processing time is separate from shipping time.
🚚 Shipping & Delivery Times
To provide affordable pricing and maintain stable inventory, RLAVIS™ ships directly from our trusted fulfillment partners.
Estimated delivery times:
➜ Standard Tracked Shipping: 7–15 business days
Minor delays may occasionally occur due to:
✓ High shipping carrier volume
✓ Customs processing
✓ Weather disruptions
✓ Local delivery delays
📦 Delivery Issues & Shipping Responsibility
➜ Once a package is marked as "Delivered" by the carrier, responsibility transfers to the customer.
If your tracking shows Delivered but you cannot locate the package:
↳ Check with household members or neighbors
↳ Look around your property (front porch, mailbox, side entrance, garage)
↳ Contact your local carrier for delivery details
➜ RLAVIS™ is not responsible for lost packages caused by incorrect or incomplete shipping addresses entered at checkout. Additional shipping fees may apply for reshipments.
💬 Need Help?
📩 Email: support@rlavis.com
⏱ Response Time: 24–48 business hours (excluding weekends & holidays)
🌐 Website: rlavis.com